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COVID19

COVID19

Healthwatch launches survey for Bradford district

Survey to capture people’s experience of health and care during Covid-19

Healthwatch Bradford and District has launched a survey this week to understand people’s experiences of health and care during the Covid-19 pandemic.

The survey is open to all Bradford district residents and is available here: https://www.healthwatchbradford.co.uk/news/2020-05-06/your-experiences-health-and-care-during-coronavirus-outbreak

Online resource for managing relationship difficulties during Covid-19

Support for families experiencing lockdown strain

A new website has been launched for families where relationships have become strained during the Covid-19 lockdown. Relationship Matters is a new partnership between Bradford Council and 14 other local authorities across Yorkshire and the Humber.

The site offers tips, advice and information including how to spot warning signs to ensure problems do not escalate into abuse, including how to support children and young people when things are difficult.

The website is available at https://relationshipmatters.org.uk/ and you can read more about the launch of Relationship Matters on the T&A website.

COVID privacy notice

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Your home visit - what to expect

You have been booked a home visit by your GP practice. To help protect staff and our patients, there are a few small differences to your usual home visit.

The GP/nurse will phone you when they are on the way to your home. They will ask you to be in the room closest to the door. For safety, please ensure you are on your own if possible. You may have another person with you if needed.

On arrival, the GP/nurse will put on personal protective equipment (PPE). They will do this outside their vehicle before coming to the door. They will be wearing an apron, mask, gloves and goggles.

The GP /nurse (in PPE) will meet you at your door. They will show you their ID badge and ask you to confirm some details. They will also ask you to wear a face mask for your appointment. You will be advised of how to safely dispose of this.

Once the GP has left your home, they will remove their PPE outside their car and safely dispose of it as clinical waste.

If you need further care, such as a follow up appointment, or referral, you will be contacted by your GP practice.

GP hubs to help people with coronavirus symptoms see their GP

Four GP hubs will manage the urgent primary medical needs of patients who have possible symptoms of coronavirus, or are self-isolating as part of a household. They will look after you if you have any medical problem that does not require treatment at a hospital and would normally be provided by your own family doctor (GP).

The red hubs, which are being phased in from 1 April 2020, are in the following locations:

We expect that these hubs will serve a small number of patients who have possible symptoms of coronavirus, and/or who are self-isolating as part of a household, and need to urgently see a GP in person.

The GP practices based at each of the four hub sites remain open but have temporarily relocated. They will continue to offer services to their patients from the following locations:

  • Silsden Medical Practice will operate from Steeton Surgery
  • Shipley Medical Centre will operate from Westcliffe Health Centre
  • Manningham Health Centre will operate from Clarenden Medical Centre - Alice Street
  • Horton Bank Top surgery will operate from The Ridge Medical Practice

All GP practices in Bradford district and Craven can request an appointment for patients at these hubs. However, your GP practice will assess you first, via a telephone, video or e-consultation and will then give you a time when a GP from the “red” hub will call you back. After a further telephone assessment, the GP at the “red” hub will decide whether or not you need a face-to-face appointment. You will be offered an appointment at a hub only if the GP believes that:

  • you are in urgent need of a face-to-face GP appointment (and the issue cannot be resolved by a telephone, video or e-consultation), and
  • you have possible symptoms of coronavirus, or
  • you are self-isolating in a household

You will not receive a test for Coronavirus (COVID-19) at these hubs. At present these are only done if you are admitted to hospital with a COVID-like illness.

Please note that these hubs are not walk-in centres. Appointments can only be made following an assessment by our GP practice first. If an appointment is booked for you at the hub, you will be advised of what to do to ensure your care can be provided in a way that is safe for you and our staff.

For the latest information and advice about coronavirus, visit nhs.uk/coronavirus

COVID-19 and hospital referrals

Some important changes are being made to the way we refer patients to our local hospitals in an effort to help the hospitals manage their resources and treat the people who need help at this difficult time. This leaflet explains the measures that we have been asked to take during the COVID-19 (Coronavirus) pandemic.

Along with other GP practices in Bradford district and Craven, we can now only make urgent referrals to our local hospitals. For the foreseeable future, all routine referrals of patients to hospital will stop.

For all important day-to-day activity, such as anti-coagulation (Warfarin) and glaucoma (eye) services, hospital clinicians are consulting with patients using video, telephone, email and text messaging services.

This is in line with national guidance about the COVID-19 pandemic, in which hospitals have been told to postpone all non-urgent planned treatment.

When considering whether you need to be referred to hospital, your doctor (GP) or healthcare professional will decide whether an urgent referral to hospital is appropriate. If it is, one will be made in the normal way.

But if an urgent referral isn’t immediately necessary, your GP or other healthcare professional will ask you to return to the practice, if your symptoms persist, when the health system has reinstated normal working patterns. The practice will not put you on a list to be contacted again, so it is important that you speak to your GP again at a future date if your condition doesn’t improve.

If, in the meantime, your symptoms become significantly worse, you should contact the practice for further advice. Outside surgery hours, please contact the NHS 111 online service or, if you do not have access to the internet, telephone the service direct on 111.

We will ensure that vulnerable patients – for example those with dementia or severe mental illness - are contacted by the practice again at the right time.

This information also covers hospital walk-in services – such as x-rays and blood tests. Where diagnostic tests are urgent, you will be given an appointment to attend.


Q&As

Why have there been changes to hospital referrals?

Some important changes are being made to the way we refer patients to our local hospitals in an effort to help the hospitals manage their resources and treat the people who need help at this difficult time. These are measures that we have been asked to take during the COVID-19 (Coronavirus) pandemic.

The changes are in line with government guidance about the COVID-19 pandemic, in which hospitals have been told to postpone all non-urgent planned treatment.

Who can be referred to hospital?

Anyone who has an urgent medical need can be referred by a GP or other healthcare professional to hospital – this would include people who may have symptoms that might indicate that they have cancer. Most illnesses are successfully treated by doctors. However, on some occasions they need to arrange for you to see a specialist hospital doctor. This could be for a number of reasons, such as:

your symptoms need further investigation and it is important that this is done quickly

the treatment you have already received has not worked and your GP or healthcare professional feels that an urgent referral is required

your tests have shown some abnormal results

to be sure you do not have serious disease

Who won’t be referred to hospital?

Anyone with a non-urgent medical condition will not be referred to hospital at this stage. Your doctor will give you advice and, if needed, medication and will agree with you a time to return to the practice should your symptoms not ease.

If I’m not referred, will I get put on a list to be referred at some time in the future?

No. The practice will not put you on a list to be re-contacted at a future date, so it is important that you speak to your GP or other healthcare professional again at a future date if your condition continues to be a problem.

What happens if my condition gets worse?

If your symptoms become significantly worse, you should contact the practice for further advice. Outside surgery hours, please contact the NHS 111 online service or, if you do not have access to the internet, telephone the service direct on 111.

My relative is vulnerable and may not remember to go back to the practice

The doctor will follow up all vulnerable people, particularly those with dementia or a serious mental health condition, to ensure that the treatment that they need is available.

What’s happening with walk-in appointments for x-ray and blood tests?

For the same reason, all walk-in opportunities for diagnostic tests – for example, x-ray and blood tests – have been cancelled. If you need one of these tests, you will be given an appointment.

What if I don’t agree with a decision not to refer me?

There may be times when you don’t agree with the decision made by your doctor or healthcare professional. If that’s the case, you can contact a different GP or healthcare professional in the practice for a second opinion, but please be aware that all health professionals will be working to the same national guidance regarding referrals at this time.

Self isolating help

Name

Service offered

locality

Contact:

Save the mothers Trust

Food bank & delivery if over 65 & self isolating

Bradford

01274 270043

AA Carz

Shopping /medication pick up

Shipley

01274 584444

Baildon Help your community page - Facebook

Site updated with drop off points for food supplies, volunteers to deliver- get in touch if people need help to match with volunteer etc.

Baildon/Shipley

Message via facebook

Windhill Community Group

Lunches – food co-op (currently 9-1 Mon-Friday)

Windhill Shipley

Hall Lane Shipley

Carers UK

Advice for carers- including contingency planning, employment rights etc.

National

https://www.carersuk.org/help-and-advice/health/lo...

Carers Resource

Contingency planning etc

Bradford & Keighley

https://www.carersresource.org/news/coronavirus-gu...

Age UK Bradford

Co-ordination of volunteers around well being calls, shopping, essential supplies etc

Bradford wide – volunteers also required

01274 391190

Good Neighbour Project

Low cost food/groups/general help & support

St Christopher’s Church Holmwood

01274 689898

Salvation Army

Food Bank- Thursday- 1-2.30 by referral only

Keighley

01535 603494

High Street Keighley BD21 2LJ

Bradford Metropolitan Foodbank

Referral or contact Graham 07857371420

Bradford

07857371420- Graham or referral

Bradford Central Foodbank

Food bank – by referral

Bradford

01274 734314- 86 Captain Street, Bradford BD1 4EL

Wellsprings

Food low cost & free food provision – information

Bradford

https://wellspringstogether.org.uk

The Cinnamon Trust

Dog Walking

Check

01736 757900 to see if volunteer locally

Name

Service offered

locality

Contact:

Next Door

Can post online for recommendations/asks

Specific to neighbourhood/postcode

https://nextdoor.co.uk/

Every Mind Matters

Tailored plan for body/mind

NHS app

https://www.nhs.uk/oneyou/every-mind-matters/

Anxiety UK

Support and self help

Nationwide

Website: https://www.anxietyuk.org.uk/get-help/Infoline: 03444 775 774- text 07537 416905

Mind in Bradford

Wellbeing recovery groups/crisis service via First Response (Sanctuary)

Community Companions for over 65s

Bradford/Keighley

https://www.mindinbradford.org.uk/

01274 730815

MIND – Guide-Line

Crisis Line 12-9pm

(7 days a week)

Bradford/Keighley

01274-594594

First Response

Mental Health Crisis service- can provide access to the Sanctuary or Haven

Bradford/Keighley

01274 221181

British Lung Foundation

Advice for those with lung conditions

Nationwide

https://www.blf.org.uk/

Asthma UK

Access to Asthma Nurse (high call volumes currently) & website- including planning aids

Nationwide

0300 222 5800

Silver Line Helpline

Help line for older people – including telephone befriending

Nationwide

0800 4 70 80 90

Wellbeing & Mental health

We have made a list of a few things we think can help people maintain their wellbeing and protect their mental health during this time.

Things to do:

  1. Stay in a daily routine: It is important to maintain a daily routine and prioritise to look after yourself. Whether you’re working from home or going to your practice it’s important to have a daily routine and stick to it.
  2. Exercise: a home workout can help you reduce stress and it can even make you sleep better. If you’re able to go for a walk or a bike ride, just keep in mind the 2-metre distance.
  3. Connect with friends and family: Staying connected and socialize after work is important during this time. With the help of technology such as social media or a video call you maintain a sense of normality and ease loneliness.
  4. Look after yourself: Maintaining healthy habits such as a balanced diet, 6- 8 hours of sleep a night, exercising regularly; is important to remember. And don’t forget to wash your hands with soap and water.
  5. Minimise watching, reading or listening to news that causes you stress. Try to watch or read the news once or twice per day while keeping in mind what type of information you consume. Get all the information and updates from reliable sources such as:

Social distancing for everyone

Prof Stephen Powis, National Medical Director of NHS England

“Your action will save somebody’s life - it is as simple and as stark as that.”

For more information about social distancing for everyone, including children, and protecting older people and vulnerable people go to:
https://www.gov.uk/…/covid-19-guidance-on-social-distancing…

There are translations in Arabic, French, Polish, Mandarin, Cantonese and Welsh.

General advice to help prevent the spread of Coronavirus and help you look after your family and friends includes:

washing your hands more often - with soap and water for at least 20 seconds or use a hand sanitiser when you get home or into work, when you blow your nose, sneeze or cough, eat or handle food
avoid touching your eyes, nose, and mouth with unwashed hands
avoid close contact with people who have symptoms
cover your cough or sneeze with a tissue, then throw the tissue in a bin and wash your hands
clean and disinfect frequently touched objects and surfaces in the home

Sick note for self isolating

If you have to self isolate during the Covid Pandemic you can obtain a sick note by going onto the following site: https://111.nhs.uk/isolation-note/. Please ensure your GP surgery also has your EMAIL address. You can do this by sending a message using Systmone on line if you have access or calling the Surgery.

COVID-19

https://111.nhs.uk/covid-19

https://www.england.nhs.uk/coronavirus/primary-care/



Important Surgery Information

Please click here to view our latest surgery information document.
For further details, please contact our reception team.

Surgery Closures 2020

The Surgery will be closed on:

10th and 13th April 2020

8th and 25th May 2020

31st August 2020

25th and 28th December 2020

Surgery will reopen on 29th December 2020

If you need medical advice ring 111 if you have a medical emergency you may wish to call 999

Minor eye condition

There is now a minor eye condition service In Bradford. You can book directly with several local opticians without the need to contact your GP for minor eye problems. http://www.bradfordloc.org.uk/mecs-for-patients

Electronic Prescribing Service

This allows your prescription to be sent electronically to a pharmacy of your choice.

To sign up for this service, you need to speak to your preferred pharmacy and complete a form to confirm that they can receive your prescription directly. Once you have signed up, your chosen pharmacy will receive your prescription electronically and you will not have to pick up your paper prescription from us. If you have already nominated a pharmacy, your prescription will be sent to them electronically UNLESS YOU TELL US OTHERWISE. If you need to obtain a paper prescription for any reason, just let us know at the time of ordering.

This service is optional and you can continue to collect paper prescriptions as you do now if you prefer. For more information, please speak to your pharmacist or a member of staff.


Text message service

The surgery has now introduced a text messaging service. This enables you to receive text messages via your mobile telephone regarding your appointments. If you wish to register for this service please complete a consent form which is available from the Reception Desk.

Online Facility To Order Your Repeat Prescription

The facility to order your repeat prescriptions online has now changed. You will now need to be issued with a username and password. To obtain these you will need to call in to the surgery and bring along proof of ID this will need to be either a Passport/Photo Driving Licence and also a current utility bill with your address details.

PLEASE DO NOT USE THE ONLINE FACILITY FOR MEDICATIONS THAT ARE NOT ON REPEAT. THESE REQUESTS CAN TAKE LONGER TO GET AUTHORISED AND THEREFORE, CAUSE A DELAY IN YOU RECEIVING YOUR MEDICATION.

Our Contact Details

BD5 0NX

392 Little Horton Lane
Bradford
BD5 0NX

Appointments
Tel: 01274 721924

Got A Question? Contact Us Today!

Your Doctors Surgery in Bradford


Location & Contact

Little Horton Lane Medical Centre
392 Little Horton Lane
Bradford
BD5 0NX
Tel: 01274 721924

BD5 0NX
Opening Hours

Monday: 08.00 – 18.00
Tuesday: 08.00 – 18.00
Wednesday: 08.00 – 18.00
Thursday: 08.00 – 18.00
Friday: 08.00 – 18.00

Important Information
Website Update